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About Patient transport in english

Patient transport – journeys for care and treatment.

Patient transport services are a supplement to SL. Travel with SL includes buses, commuter trains and the Metro. Visit sl.se for information about accessibility when travelling with SL.

Patient transport services can be by private car, taxi or in a larger vehicle known as a wheelchair-accessible taxi. Patient transport is between your registered address and county-council-financed care and treatment facilities. Journeys can be to and from an address other than your registered address. However, the care provider must give permission for this. You can obtain permission for upcoming patient transport journeys and receive reimbursement for journeys already completed.

Permission for patient transport

You can be given permission to use patient transport services if your care provider deems, based on a medical assessment, that you are unable to travel with SL to your appointment. You may be given permission to travel by taxi or wheelchair-accessible taxi. You can also be given permission for journeys using your own car.

As a mobility service user (färdtjänstresenär) you are entitled to permission to use patient transport services if you show your valid mobility service card to your care provider.

You cannot use patient transport services for visits:

  • to general medical examinations such as mammograms, gynaecological health checks, antenatal care and paediatric healthcare

  • to occupational healthcare, preventive healthcare and vaccinations

  • to an optician or pharmacy

  • to care and treatment paid for by private health insurance

You cannot use patient transport services if the reason is that you:

  • request it yourself

  • don't have enough money to travel in any other way

  • have a long distance to travel

  • find it inconvenient to travel with SL

Individual contributions for patient transport

You pay an individual contribution per single journey for patient transport. Patient transport using a patient transport card (sjukresekort) has a maximum individual contribution of SEK 200. The individual contribution on reimbursement for patient transport using your own car and connecting journeys is SEK 75 per single journey.

High-cost protection for patient transport services

The high-cost protection for patient transport services means that you don't pay more than SEK 2000 in individual contributions for your travel during a 12-month period. This protection applies for 12 months from the first registered journey. If you reach a total of SEK 2000 before the end of a single 12-month period, your patient transport journeys will be free for the rest of the period.

You can request reimbursement for journeys made using your own car and taxis dating up to one year back in time. We always deduct an individual contribution for such journeys. In other words, you cannot have a high-cost protection limit for journeys that took place before your current period of high-cost protection.

Connecting journeys

If you can travel with SL but have difficulty getting to your nearest bus or rail stop, you can receive reimbursement in arrears for connecting journeys. Connecting journeys are made by taxi or own car. To be able to receive reimbursement for connecting journeys, you need to have permission for this from your care provider. The individual contribution for a connecting journey is SEK 75.

Patient transport card

Your patient transport card can be used for journeys to various care providers. In order to be able to use patient transport services, you must get permission from the care provider you intend to visit. On the back of the card you will find the card number, which must always be stated when booking a journey. If you have several patient transport cards, it is important to ensure that you bring the card used to make the booking. When travelling with your patient transport card, you never pay anything to the driver. We will send you an invoice for the individual contributions for the journey.

How to book patient transport

Patient transport by taxi or wheelchair-accessible taxi needs to be booked in advance. There are three different options for booking: by phone, through Mina Sidor (My Pages) online and using the "Talsvar" automated phone service. You can book a patient transport journey up to 28 days in advance. Journeys by taxi are booked according to fixed departure times. The departure times vary depending on the locations involved. There are normally three departures per hour: ten past, half past and ten to the hour. When booking your journey you will be informed of the relevant departure time for your specific journey.

You can book journeys by phone

There are different numbers to call, depending on the type of vehicle by which you wish to travel.
To book a taxi, ring 077-570 00 57.
To book a wheelchair-accessible taxi, you need to choose which company you want to travel with. You can call any of the following:

If you do not wish to choose a specific company, call 077-670 01 67 to book your journey.

You can book journeys through Mina Sidor

Mina Sidor is a booking service on this website (fardtjansten.sll.se). Use your patient transport card number for log in. If you need assistance with Mina Sidor, call our customer service on 08-720 80 80.

Cancel your journey if you can't travel

If you can't travel, you need to cancel your journey. You can do this by phone, through Mina Sidor or using "Talsvar" automatic phone service. You must cancel your journey at least 30 minutes before the arranged pickup time. It is not possible to cancel a journey any closer to the agreed pickup time. If you don't cancel your journey in time, a charge will be deducted from your trip balance.

Allow extra time for your journey

Your journeys might be combined. This means that you sometimes travel with other passengers. A combined journey takes longer, since you and the other passengers will be picked up and dropped off at different addresses.

Keep in mind that your travel time will be affected by traffic in Stockholm. It is important to allow extra time if you have an appointment. If your journey is a combined journey, you will be informed of this when you are picked up by the driver.

Travel guarantee service – if your taxi does not show up

There is also a travel guarantee service if your taxi is delayed by 20 minutes or more. You should call this service to ask about your taxi if it is late. The telephone number to the travel guarantee service is 0200-77 66 55.

If your booked transport fails to arrive on time, you can contact any taxi company to book a private taxi. In order to apply for reimbursement, you must send your original taxi receipt to our customer service, together with a brief description of what happened. You should also give your personal ID number and, if possible, the clearing number, bank account number and name of your bank.

Travel guarantee service – if your wheelchair-accessible taxi does not turn up

There is also a travel guarantee service if your wheelchair-accessible taxi is delayed by 20 minutes or more. If you called and booked your journey direct with a taxi company, call them to inquire about your taxi. If you booked your journey on 077-670 01 67, call 08-1200 1200 to inquire about your taxi.

If your booked patient transport fails to arrive on time, you can contact any taxi company or wheelchair-accessible taxi company to book a private journey. In order to apply for reimbursement, you must send your original taxi receipt to us, together with a brief description of what happened. You should also give your personal ID number and, if possible, the clearing number, account number and name of your bank.

Reimbursement for travel

You can get reimbursed for travel using your own car or a private taxi to council-run care and treatment facilities. You will need permission for such journeys from your care provider.

You will be given such permission if your care provider deems, based on a medical assessment, that you are unable to travel with SL to your appointment. If the care provider does not give permission, you cannot receive reimbursement.

Send your reimbursement claim to our customer service. You should also give your personal ID number and, if possible, the clearing number, account number and name of your bank.

If you haven't reached the high-cost protection limit, a individual contribution for every journey will be deducted. It takes around one month for reimbursements to be processed. You can apply for reimbursement for journeys dating back up to one year.

Reimbursement for travel using your own car

In order to apply for reimbursement for travel using your own car, you need permission from your care provider. If you don't have permission, you cannot apply for reimbursement. Send your proof of permission and a list of journeys made to our customer service. This list must show the date you travelled, the addresses you travelled between and the length of each journey in kilometres. The individual contribution is SEK 75 per single journey and the reimbursement rate is SEK 25 per 10 km.

Reimbursement for parking charges

If applying for reimbursement for travel using your own car to medical appointments, you can get reimbursed for parking charges over SEK 20. Send in the original parking receipt. The individual contribution for parking charges is not included in the high-cost protection.

Reimbursement for journeys by taxi

In order to apply for reimbursement for travel by taxi you need permission from your care provider who has carried out a medical assessment. If you do not have permission, you cannot apply for reimbursement. Send your proof of permission and the original taximeter receipt to our customer service team. The individual contribution is a maximum of SEK 200 per single journey. If you have not reached the high-cost protection limit, one individual contribution per journey will be deducted.

Care appointment in another part of Sweden

Anyone who has been referred to a caregiver outside the Stockholm county is entitled to reimbursement for travel to and from the county in question. We will provide reimbursement for the cheapest mean of travel.

If you need assistance in booking your travel, please contact our customer service team at least one week before you need to travel.

If you have chosen by yourself to receive care outside Stockholm county, you will not receive any assistance or reimbursement for your journey

Customer service for mobility service and patient transport

If you have any questions, you are welcome to call 08-720 80 80. You can also ask questions and submit complaints using the online form here at the website. You can also write to us.

Our address is:

Färdtjänsten
Box 30103
SE-104 25 Stockholm, Sweden.

Our phone hours are weekdays 7am-8pm.

We are closed for Easter, Midsummer, Christmas and New Year.