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About The mobility service in english

The mobility service is a supplement to travel with SL.

Travel with SL includes buses, commuter trains and the Metro. The mobility service is for journeys that would otherwise be made with SL, such as outings to visit friends and trips to the theatre, but also other journeys such as travel to work and school.

Travelling with SL

Using your mobility service card (färdtjänstkort) you can travel throughout the county of Stockholm using both the mobility service and SL. Any journeys you are able to make with SL are free. You may also take along a travelling companion at no extra charge.

How to book mobility service journeys

You need to book in advance for any journeys using the mobility service. There are three different options for booking: by phone, through Mina Sidor (My Pages) online and using the "Talsvar" automated phone service. You can book a mobility service journey up to 28 days in advance. Journeys by taxi are booked according to fixed departure times. There are normally three departures per hour: ten past, half past and ten to the hour. The departure times may vary depending on where you are to be collected from.

You can book journeys by phone

There are different numbers to call depending on the type of vehicle by which you wish to travel.

To book a taxi, call 08-555 78 100.

To book a wheelchair-accessible taxi, you can choose which firm you want to travel with. You can call any of the following:

If you do not wish to choose a specific firm, call 08-720 80 00 to book your journey.

You can book journeys through Mina sidor

Mina sidor is a booking service on our website fardtjansten.regionstockholm.se. You log in using your customer number for the mobility service. If you need any assistance with the service, call our customer service team on 08-720 80 80.

Cancelling journeys

If you cannot travel, your journey must be cancelled. You can do this by phone, through Mina Sidor or using the "Talsvar" automated phone service. You must cancel your journey at least 30 minutes before the arranged collection time. It is not possible to cancel a journey any closer to the agreed collection time. If you do not cancel your journey in time one journey will be deducted from your balance.

You can make certain journeys without booking in advance

You can take a taxi on the street without ringing and booking in advance by using your mobility service card. The taxi must display a round mobility service sticker on one of its side windows. Tell the driver it's a mobility service journey and give him or her your mobility service card. You must also pay a special fee to the driver. The special fee is half the taximeter amount or a minimum of SEK 62.

Allow extra time for your journey

Your journeys may be combined. This means that you will sometimes travel with other passengers. A combined journey takes longer, since you and the other passengers will be collected and dropped off at different addresses. Remember also that your travel time will be affected by traffic in Stockholm. It is important to allow extra time for your journey. If your journey is a combined journey, you will be informed of this when you are collected.

Travel guarantee service – if your taxi does not turn up

If your taxi is delayed by 20 minutes or more, you can ring the travel guarantee service on 0200-77 66 55. They will assist in finding out where the delayed vehicle is The travel guarantee service can also arrange a new vehicle for you if necessary.

You can also choose to take an ordinary taxi and pay for the journey yourself if your booked vehicle is delayed by 20 minutes or more. In order to apply for reimbursement, you must send your original taxi receipt to our customer service team, together with a brief description of what happened. This must be done no later than three months after your journey. Please state the clearing number and account number for the account into which the money is to be deposited.

In order to receive reimbursement, there must be proof of a booked mobility service journey. You must have waited for 20 minutes for your booked mobility service vehicle before taking a private taxi.

Travel guarantee service – if your wheelchair-accessible taxi does not turn up

There is also a travel guarantee service if your wheelchair-accessible taxi is delayed by 20 minutes or more. If you phoned and booked your journey direct with a taxi firm, ring the firm to inquire about your taxi. If you booked your journey on 08-720 80 00, ring that number to inquire about your taxi.

You can also choose to take an ordinary taxi or private wheelchair-accessible taxi and pay for the journey yourself if your booked vehicle is delayed by 20 minutes or more. In order to apply for reimbursement, you must send your original taxi receipt to us, together with a brief description of what happened. This must be done no later than three months after your journey. Please state the clearing number and account number for the account into which the money is to be deposited. In order to receive reimbursement, there must be proof of a booked mobility service journey. You must have waited for 20 minutes for your booked mobility service vehicle before taking a private taxi.

Number of journeys

The number of journeys allowed will depend on what sort of mobility service pass you have.
If you have a pass for taxis, you can make up to 250 single journeys per calendar year.

If you have a pass for wheelchair-accessible taxis you have 512 single journeys per calendar year. If you are exempt from combined journeys or are under 25 years of age, you can travel as often as is necessary.

You can also apply for extra journeys for:

  • work

  • studies

  • official assignments

  • to collect and drop off your own children at nursery or an after-school centre up to Year 3

  • to visit family members in hospital and living outside the home

Patient transport

Anyone with a mobility service card is entitled to patient transport for council-run care or treatment. Show your mobility service card to the care provider and request travel and a patient transport card (sjukresekort). There are several differences between mobility service journeys and patient transport journeys. One difference is that you use your mobility service card for mobility service journeys and your patient transport card for journeys for medical treatment. Further information about patient transport is enclosed.

Costs for mobility service journeys

Your booked journeys are invoiced. Mobility service journeys cost SEK 86 per 30-kilometre stretch or part thereof. If you travel 35 kilometres, for example, your journey will cost SEK 172. You can apply to pay your invoices by direct debit. This means that payment for the invoice will be automatically deducted from your bank account and the invoice will be paid on time. A form to apply to pay by direct debit can be found on the website www.fardtjansten.sll.se. You can also apply to pay your invoices by e-invoice.

Costs for travelling companions

If someone accompanies you on your journeys, they are known as a companion or travelling companion. Some people have permission to take along a companion at no charge. If you do not have such permission, you can take along a travelling companion for SEK 40 per single journey. This fee will be invoiced.

High-cost protection scheme

A high-cost protection scheme is in place for your mobility service journeys. This high-cost protection is SEK 970 per month or SEK 650 per month. You pay SEK 650 if you are an old-age pensioner or aged under 20.

You are also entitled to the lower rate if you can provide a copy of a certificate from the Swedish Social Insurance Agency (Försäkringskassan) indicating that you:

  • are drawing a retirement pension earlier than 65

  • are receiving activity compensation

  • are receiving sickness compensation

  • are receiving disability allowance

High-cost protection is also available for the fees for travelling companions. It is the same amount as the high-cost protection for journeys.

Luggage and accompanying travellers

You can take a transfer aid and hand luggage with you on your journey. You can take your own children or siblings who are under 18. You must have informed us that you want to be able to travel with your own children or siblings in order for them to be allowed to travel with you for free. If you take your own children or siblings who are over 18, family members or friends with you on a mobility service journey, you must pay a special fee. You can take a maximum of 3 people with you on a mobility service journey.

Special fees

You have to pay a special fee for certain journeys. The special fee is half the taximeter amount or a minimum of SEK 62. You have to pay a special fee for the following journeys:

  • vehicle for own use (not combined journey)

  • accompanied by a pet

  • more people than entitled by your pass

If travelling by taxi, you pay the special fee direct to the driver. If travelling by wheelchair-accessible taxi, you will be invoiced for the special fee.

Customer service for mobility service journeys and patient transport

If you have any questions, you are welcome to ring us on 08-720 80 80. You can also use the online form on our website to ask questions and submit complaints. You can also write to us. Our address is Färdtjänsten, Box 30103, SE-104 25 Stockholm, Sweden.

Our telephone hours are ordinary weekdays 7am-8pm

We are closed at Easter, Midsummer, Christmas and New Year.08-720 80 80.